Failing to print from your laptop

If you can't print from the laptop network check the following.

• You are authenticated to the laptop network. You cannot print unless you have logged into the laptop network. Check your Internet connection by browsing the web or with the command "ping www.cam.ac.uk". If you have been disconnected and cannot reconnect, send an email to help@maths explaining this.
• The laptop print service is running.
• Try another printer. The one you are trying to use may have a stuck queue. If you can print to one printer but not another please tell help@maths.
• Try to print a test page. Some files are complex and awkward to print. Printing them from a different program or using a newer printer may help.

You've checked the above, all is fine and you still cannot print from your laptop. You'll need to email us. We need the following information. Please try to include as much as possible of the following.

• Wireless connections authenticated via Raven: the most recent entry on the wireless usage page. The data on this page is for your Raven account so it is fine to access it from your desktop if your laptop is not working.
• Wired connections: the content you see on the status page when accessing it from your laptop.
• What happens when you visit the webpage http://lapserv.maths.cam.ac.uk:631/printers
  Do you ...
  • Get no reply - the browser hangs
  • Get a shorter than expected list of printers - there should be around 100
  • Have no problem viewing that page
• Which printer(s) you tried to print to
• Which program (application) you printed from
• The type of file you tried to print - eg webpage, pdf file, image ending in .jpg
• The time (approx range is fine) you sent the job to the printer